Deloitte

Managing HR worldwide is a challenge of scale, speed, and employee experience. With more than 100,000 employees globally, a leading financial institution needed to modernize HR operations to better support its growing and diverse workforce. The goal was to improve service delivery by integrating and automating HR functions, using a digital-first approach that would increase employee engagement and streamline HR workflows across every location.

Deloitte and ServiceNow worked together to implement a comprehensive HRSD solution, integrating over 100 HR services into one unified platform. The solution was designed to work seamlessly with Workday Human Capital Management, ensuring that data remained synchronized across systems and enabling automated workflows for improved efficiency with:

Due to significant growth in the last couple of years, the client experienced increased organisational complexity and a fragmented HRIS landscape that challenged the sustainability of current HR processes and technology systems. This brought employees, managers and HR personnel challenges in the overall usability and user friendliness of their systems. With a strong desire to drive HR value and become more employee-centric, there was an urgency to revitalise HRSD and HRIS processes.

The company had already started its digital transformation journey, having previously implemented ServiceNow as an IT Service Management (ITSM) solution. To kickstart their HR transformation, they engaged Deloitte Netherlands to explore what capabilities and solutions were possible for a unified HRIS and HRSD platform. Because of the numerous geographic locations at play, they determined that Deloitte Netherlands breadth of platform knowledge and localised specialists familiar with regional regulations and requirements would provide the knowledge base to help drive the employee experience forward.

Due to significant growth in the last couple of years, the client experienced increased organisational complexity and a fragmented HRIS landscape that challenged the sustainability of current HR processes and technology systems. This brought employees, managers and HR personnel challenges in the overall usability and user friendliness of their systems. With a strong desire to drive HR value and become more employee-centric, there was an urgency to revitalise HRSD and HRIS processes.