Align HCM

AWP, a leading provider of traffic safety solutions, faced increasing operational complexity due to strategic acquisitions and rapid growth. The company was managing its workforce across several disparate time and payroll systems, leading to inconsistent processes, manual data entry, and potential compliance gaps. The addition of 1,500 newly acquired employees heightened the need for a scalable, unified platform to ensure accurate time tracking, payroll processing, and workforce visibility across all locations.

Recognizing the need for a modern, consolidated workforce management solution, AWP selected Align HCM as its implementation partner to migrate from UKG Unified Time Management (UTM) to UKG Dimensions. Align HCM's deep expertise in HCM implementation and integration was pivotal in designing a solution that incorporated UKG Pro and additional modules such as UKG Pro Talent and Dimensions Analytics. Custom data integrations enabled the seamless import of legacy records, while standardized pay rules and automated workflows were established to ensure consistency and compliance. By consolidating time tracking and payroll into a single, cloud-based platform, AWP positioned itself for operational efficiency and future scalability.

AWP's migration to UKG Dimensions was completed on an accelerated six-month timeline, achieving a successful go-live on January 1st. The project resulted in the seamless integration of 1,500 newly acquired employees, consolidation of multiple legacy systems, and adoption of standardized pay and time tracking practices. Key metrics include the migration of 1,500 employees, support for a total workforce of 6,800, and completion within a six-month window. Post-migration, AWP has realized a reduction in payroll errors, improved data accuracy, and greater consistency in workforce management processes, enabling the organization to support continued growth and operational excellence.

As GTAA sought to modernize workforce management across Toronto Pearson International Airport, they expanded their UKG Pro suite to include advanced scheduling, accruals, and leave management for their 1,700 employees. However, the increased complexity brought about new challenges: difficulties in scheduling optimization, strict compliance requirements with union contracts, unclear time-off accrual rules, and administrative knowledge gaps. These hurdles threatened operational efficiency and compliance, prompting GTAA to seek expert guidance.

Recognizing the need for specialized expertise, GTAA engaged Align HCM and adopted the SmartCare Stabilize service. Align HCM provided dedicated consultants to optimize WFM configuration, implement best practices, and deliver comprehensive knowledge transfer. Their hands-on approach enabled GTAA to address critical pain points in scheduling, timekeeping, and compliance. As Ryan Roncesvalles, Manager, HR Systems at GTAA, noted: "The services from Align are exceptional. The consultants are proactive, responsive, and show a real dedication to delivering results." This collaborative partnership empowered GTAA to build internal expertise and harness the full potential of their UKG Pro suite.

Through Align HCM’s SmartCare Stabilize service, GTAA resolved 12 high-priority needs within six months. This partnership led to easier scheduling management, precise accrual rule configuration in line with union agreements, and increased operational efficiency. With access to proactive, knowledgeable support, GTAA reduced compliance risks and empowered their HR team to be more self-sufficient and effective across the UKG Pro platform.

Kimberly-Clark Corporation, a leading global manufacturer with a large unionized workforce, grappled with the complexities of managing timekeeping and compliance across multiple North American facilities. The company was hindered by intricate timekeeping rules, frequent updates to union contracts, and the need to comply with strict vendor requirements. Manual processes were burdensome, increasing the risk of errors, compliance breaches, and union grievances. Maintaining operational efficiency and employee satisfaction in this dynamic environment required a modern, adaptable workforce management solution.

To address these challenges, Kimberly-Clark partnered with Align HCM to implement UKG Time & Attendance (UTA) across its U.S. and Canadian unionized operations. The decision was driven by Align HCM's deep expertise in UKG solutions, proven track record in complex manufacturing environments, and commitment to hands-on support throughout implementation and ongoing administration. Align HCM collaborated closely with Kimberly-Clark to design and optimize a UTA solution tailored to their unique requirements—automating complex pay rules, streamlining compliance, and reducing reliance on manual intervention.

Following the UTA implementation, Kimberly-Clark experienced significant operational improvements across its workforce management processes. Notably, the number of manual edits required was significantly reduced, and union grievances related to timekeeping issues became notably fewer. Accurate employee time calculations and increased automation led to improved compliance and higher employee satisfaction. Over 44,000 employees benefited from the streamlined system, with Align HCM providing expert support for more than three years, ensuring continued adaptability and operational excellence.

Resorts World Las Vegas, a premier hospitality and gaming destination on the Las Vegas Strip, recognized the need to advance their talent management capabilities to stay competitive and support their growing workforce. Although they had invested in the UKG platform, key HR functions such as performance management and succession planning were not yet implemented. Additionally, manual HR data processes limited efficiency and increased the risk of errors, making it imperative to optimize data integration and adopt best practices for their environment.

Seeking a trusted partner with deep UKG expertise, RWLV engaged Align HCM to guide the configuration and deployment of the performance management and succession planning modules. Align HCM provided strategic advice, technical setup, and industry-leading best practices to ensure the solutions would be optimized for RWLV’s unique business needs. The collaboration also included enhancing the integration of 401K data, automating the flow between systems to eliminate manual effort and improve accuracy. Through this partnership, RWLV positioned itself to launch these critical HR tools at the most advantageous time in their business cycle.

As a result of working with Align HCM, Resorts World Las Vegas now has performance management and succession planning modules fully configured and ready for deployment, supporting 1,100 employees with modern, efficient HR processes. The updated data integration ensures reliable, automated 401K data feeds, reducing manual workload and increasing accuracy. These advancements enable RWLV to maximize the impact of their UKG investment, drive user adoption, and deliver streamlined, effective talent management across their operations.

Redberry Restaurants, a leading quick-service restaurant company with 10,000 employees, was navigating aggressive expansion in a competitive market. As the business scaled, managing workforce operations across numerous locations became increasingly complex. The company needed to implement UKG Pro to support HR and payroll functions while simultaneously evaluating and optimizing workforce management processes. Leadership sought a clear vision for the future, identification of current gaps, and expert guidance to ensure their systems and processes could meet both current needs and ambitious growth targets.

Redberry engaged Align HCM to conduct a thorough evaluation of their workforce management landscape and guide the deployment of UKG Pro. Align's approach included comprehensive stakeholder engagement, process evaluation, and strategic planning. By leveraging Align's proprietary workforce management adoption framework, Redberry was able to synthesize input from over 20 surveyed store managers and cover 14 critical workshop topics. This collaborative process enabled Redberry to gain a deep understanding of their current state, evaluate technology options, and develop a future-ready roadmap. The insights gained led Redberry to select UKG Dimensions as the best-fit workforce management solution to support ongoing expansion.

With Align HCM's expert guidance and adoption framework, Redberry Restaurants established a clear, actionable plan for workforce management transformation. The company managed a seamless implementation process, drawing on feedback from store managers and process workshops to ensure solutions were tailored to real operational needs. The decision to move forward with UKG Dimensions positioned Redberry to efficiently manage its 10,000 employees, streamline operations, and support aggressive growth objectives. Key metrics include 10,000 employees managed, feedback from over 20 store managers, and 14 workshop topics covered, demonstrating a comprehensive and effective approach to workforce management optimization.