Beeline

In addition to controlling costs and quality, the client was very concerned about compliance. Operating in a highly regulated industry, the client needed to ensure that their extended workforce program complied with all applicable laws and regulations as well as company directives that were subject to regular internal audits.

Beeline’s powerful vendor management system (VMS) implemented in coordination with the client’s managed services provider (MSP) resulted in 100% visibility and compliance of its contingent workforce.

100% visibility and compliance of the contingent workforce 10% annual reduction in spending and increased efficiency Single system manages all contingent talent inside and outside the U.S.

Today, more than 4,000 contingent workers, including both IT and non-IT specialists, are successfully managed through the Beeline Enterprise. In addition, Beeline Enterprise has been so successful in optimizing the contingent workforce that the client is working with Beeline to implement a global solution. The objective is to achieve reporting and operational consistency across all company locations. This will help to achieve the client’s goal to become a less decentralized organization.

To optimize external labor costs, they needed to streamline talent engagement and ensure all work assignments and supplier agreements were sourced competitively in the open market.

Eliminates prepayment of incomplete contracts Increased visibility disclosed hidden costs, including overpayment for talent and unfulfilled SOWs. Real-time resource tracking helped properly identify and classify contingent talent. Process automation reduced manual, time-intensive work. Data-driven insights support better program governance and smarter staffing decisions. Before implementing Beeline technology, the client had difficulty engaging the specialists it needed to support its growing global operations. The business lacked a consistent sourcing strategy, and its talent acquisition processes varied considerably from country to country.…

Founded in 2004, this client gives people the power to stay connected with friends and family, share activities, photos, videos, and express ideas that are important to them. Supporting more than 2.3 billion users worldwide with eight different social media platforms, the client depends on a highly skilled workforce mix of employees, contingent staff, and contractors in multiple locations in North America, Europe, and the Asia-Pacific region. To manage this workforce, the client needed better visibility, better reporting, and more innovative sourcing and control of all categories of external labor. This required a higher level of collaboration and technology than its incumbent vendor management system (VMS) provider was able to deliver.…

Beeline proposed not only supporting conventional Contingent Staffing on a global basis, but client-branded private talent pools to expand their talent pipeline through Direct Sourcing. To ensure global policy consistency, Beeline offered its Regional VMS solution for countries with a low contingent workforce headcount. “ By giving the client a peek behind the curtain, we built a deeper partnership and a robust product roadmap that can benefit both of us . Our competitors either can’t do that or won’t do that for their clients.”

With their program’s implementation complete, the client has full procure-to-pay functionality for contingent staffing in 40 countries worldwide, with standardized workflows and complete headcount and assignment tracking on a country, regional, and global basis . In addition, a pilot direct sourcing program was implemented in Ireland. This solution is now being rolled out in the U.S., with Singapore scheduled to follow. The multi-track strategy enabled Beeline’s project team to complete very large and complex implementations on schedule and to the client’s evident satisfaction.

In addition to approximately 80,000 employees worldwide, the company depends on an extensive external workforce of more than 50,000 contingent workers, including independent contractors, freelancers, consultants, advisers, and other outsourced workers hired on a per-job and nonpermanent basis. Because of its history of growth through acquisition, having absorbed more than 230 companies as of 2023, the company had an ad-hoc, disconnected approach to managing its large, global contingent workforce. This resulted in inconsistent standards, an overabundance of suppliers, and insufficient central control.

In essence, we wanted to be more out of the box based on industry best practices,” said the client’s global contingent workforce strategy director. Basically, a lot of ‘make it simple, make it safe, make it fast’ is really the construct…. It’s just a lot of sloppiness going away because you take that away and give them a fluid, quick, automated process.”

Adding complexity to the process was the need to adopt remote working procedures wherever possible. Operating remotely, the professional services and temporary labor program team established new dashboards and created new reports to keep stakeholders informed. At the same time, they worked with contractors to manage costs for services, such as custodial and cafeteria work, that had been either eliminated or substantially reduced.

A multi-country, multi-currency client with hundreds of suppliers globally and complex regulatory and security requirements, they needed to ensure policy, regulatory compliance, and standardized integrations. The client also had hundreds of infrequent users who needed a system that would be intuitive to operate but sophisticated in its capabilities and able to provide accurate, detailed reporting.

Focusing on extended workforce visibility, compliance, and cost control, the client implemented Beeline’s solution in the Americas, Europe, and Asia-Pacific region. Each country was configured individually to support local regulatory requirements, taxes, currencies, and business practices.

After an extensive build-or-buy analysis, they determined that a Beeline VMS solution exceeded the firm’s ability to rapidly build a tool and release enhancements in a timely manner. They also chose to create a centralized program management office to manage extended workforce labor suppliers, staffing it with existing employees. Beeline VMS was implemented in two phases.

For many years, the company managed much of its contingent workforce via spreadsheets. As a result, they were unable to properly report, track, and enforce compliance for the various types of extended workforce labor. This resulted in supplier payment issues, inaccurate forecasting, difficulty reconciling hours against project plans, and an inability to effectively manage their supplier base.

They also wanted to simplify the processes required for hiring managers to engage talent. They also knew they needed to standardize the onboarding and offboarding of their contingent labor, and they wanted to find a technology provider with the necessary scale to roll out VMS technology quickly across the globe.

The Beeline VMS, implemented across 16 countries, oversees and enhances the company’s external workforce. This system handles over $300 million in yearly expenditure on temporary workers and statement of work (SOW) contracts.

With three teaching hospitals, ChristianaCare’s workforce also includes students. The client’s HRIS/ERP system would not allow these student employees, who also had contingent assignments, to use the same global ID. This made it difficult to grant system access and increased the risk of duplicate records. Manual processes to manage this worker population required a significant amount of administrative time, resulting in inefficiency and higher program management costs.

Beeline Professional, an easy-to-activate vendor management system (VMS), allows ChristianaCare’s employees, external workers, and volunteers to be reflected under one worker record (with one unique ID) tied to multiple engagements – one for their employee engagement and the other (or multiple others) for their contingent worker/student engagements. The worker’s employee engagement data is mastered in the HRIS/ERP system, while the contingent/student record data is managed in Beeline Professional. As a result, there is one system of record for all employee data and another for all contingent assignments with live data synced between the two.

The client now has true visibility across the entire workforce without the need to create multiple worker IDs for one employee. Proper classification of workers as employees, contingent workers, and volunteers prevents misclassification risk. Easy-to-use reports put real-time data at the fingertips of both administrators and managers.

Using the reports and analytic tools provided by Beeline VMS, the client obtained a more impartial view of supplier performance. This resulted in a rate-card review and reorganization of their supply chain, redeploying some suppliers and adding others to support their needs, reducing costs per worker. In addition to delivering greater visibility, the client has seen that Beeline VMS delivers more accurate data, and its analytics provide more ways to transform the contingent workforce data into insights. This helps the client make better business decisions. Based on the success of this implementation, the client has asked Beeline to provide similar systems for other APAC operations in Australia, Japan, and India.

Instead, they were using a slow, manual system that resulted in delayed payments to suppliers, lapses in productivity, and gaps in assignments. In addition, without a centralized reporting platform in place, our client used supplier-generated performance reports as the basis for performance evaluations and contract negotiations. These reports were tailored to the suppliers’ best interests, not the best interests of our client.

All contingent staffing and services procurement engagements are now managed through one technology.

For the first time, the client has a common platform for managing its non-employee workforce using the same workflows across Europe. Beeline VMS lets them easily adjust their workforce on a country-by-country basis as they shift operations across borders to support their global strategy. To familiarize the client’s managers with the system’s capabilities, Beeline’s relationship managers supported training activities and adoption of the new processes in each country. Working jointly with the client and their MSP, Beeline established a support program to balance global strategy with the client’s needs in each local market. To support their growth strategy, the client is exploring options to expand the VMS into other EMEA countries and Asia.

A major UK heritage retailer relies on a contingent workforce to help meet the demands of its fast-paced, rapidly innovating industry. Having a workforce spread across hundreds of locations meant that maintaining visibility and control over their workforce and spend had become increasingly challenging. To help them manage their external workforce, provide visibility into their UK contingent worker spend, and drive efficiencies in the redeployment of known creative talent, they turned to Beeline.

Beeline and Guidant Global set an implementation date of October 2018, with project kick-off commencing in June of that year. Guidant Global worked with Beeline to hit the client’s specific deadlines to ensure implementation before the peak Christmas retail season. It was a collaborative project between Guidant, Beeline, and the client, working around weekly project calls, addressing challenges, and solving issues promptly to ensure timely delivery. It was agreed to adopt a big-bang delivery strategy, reducing costs and enabling the client to obtain a quicker return on investment. Throughout the delivery project, Beeline aligned its technology, services, and operations to the client’s ever-evolving requirements.…

The client’s program went live on schedule in October 2018, with approximately 736 assignments and 77 suppliers incorporated into the system. The “big-bang” implementation went extremely smoothly, and no major issues have been reported to date. Today, Beeline VMS tracks, manages, and optimizes the company’s contingent labor, which constitutes more than £32 million in annual contingent workforce spend. With Beeline VMS, this client has end-to-end visibility into the contingent workforce to enhance procurement processes, workforce planning, and corporate governance. The VMS also reports back on all metrics to the client in concise, measurable ways.

Taking a highly collaborative approach with the client and its three MSPs, Beeline implemented the system in two phases, starting with Contingent Staffing and Services Procurement in the US, combined with Contingent Staffing only in Puerto Rico in November 2015, followed by Contingent Staffing in the UK in January 2016. The implementation, which included complex invoicing requirements and multiple integrations with client systems, now allows the client and its MSPs to see its contingent labor population in a single system for global reporting, significantly improving the procurement process.

Taking a highly collaborative approach with the client and its three MSPs, Beeline implemented the system in two phases, starting with Contingent Staffing and Services Procurement in the US, combined with Contingent Staffing only in Puerto Rico in November 2015, followed by Contingent Staffing in the UK in January 2016. The implementation, which included complex invoicing requirements and multiple integrations with client systems, now allows the client and its MSPs to see its contingent labor population in a single system for global reporting, significantly improving the procurement process.

One shared client, the world’s largest direct selling company, has achieved dramatic success with its contingent workforce because of Guidant Global’s managed services and Beeline technology. As a manufacturer and distributor of nutrition, beauty, personal care, and home products sold in 100 countries, our client relies on a contingent workforce to respond quickly to fluctuations in demand. A challenging assignment in the best of times, this was heightened in 2020 by the COVID-19 pandemic. Suddenly, it was necessary not only to keep manufacturing and distribution operations up and running in the face of absenteeism and illness but also to shift activities among different locations based on local health and safety requirements.…

The client quickly exercised contingency plans to move some production to other locations when required by local lockdowns. They worked closely with Beeline, Guidant Global, and their staffing supply chain to ensure that their most critical labor needs could be met. Adding complexity to the process was the need to adopt remote working procedures wherever possible. Operating remotely, the professional services and temporary labor program team established new dashboards and created new reports to keep stakeholders informed. At the same time, they worked with contractors to manage costs for services, such as custodial and cafeteria work, that had been either eliminated or substantially reduced.…

Due to the strength of the client’s e-commerce platform and the systems that support it, the client has weathered the global crisis successfully. With health and safety measures in place to protect essential workers and despite the difficulty of replacing workers on short notice in some locations, the client continued to meet production levels required to support their distributors worldwide. The client’s digital transformation investments are accelerating. This ramp-up will require more talent, both full-time and contingent, to bring the transformation to fruition.…

As the company’s businesses have grown, both organically and by acquisition, the client recognized they lacked visibility into processes for sourcing and managing their expanding external workforce. Their manual processes based on spreadsheets, email, and web-based collaboration programs didn’t provide the consistency, timeliness, and reportability required to support their rapid pace of operations and provided little insight for executive decision-making.

Beeline implemented its full-featured Beeline Enterprise VMS, simultaneously activating both contingent staffing and services procurement functionality. The initial implementation represented almost $300 million in contingent labor spend alone. Since then, the overall spend under management has grown to more than $1.2 billion annually.

Beeline VMS has been instrumental in centralizing and integrating the client’s disparate, global environment . The client and its suppliers can now easily obtain accurate data and revision history for all staffing contracts, significantly improved reportability, consolidated billing, and improved time-to-fill for both contingent staffing and contract-based positions. The system’s capabilities have enabled this client to upgrade its workforce flexibility and management, speed to revenue, compliance, and cost control . The VMS has also improved visibility into this customer’s extended workforce resource data, which is critical for tracking and managing security and compliance issues.…

The client now has full VMS localization and statutory invoicing in countries with large contingent workforce headcounts combined with simplified regional invoice reporting in markets with fewer contingent workers, creating global consistency and best practices shared throughout regional programs (Americas, APAC, and EMEA). This has transformed the client’s legacy contingent workforce program into an interconnected global operation while responding effectively to changes in specific country requirements.

(with 3 MSPs) UK, Switzerland, and US

For a holistic view of their distributed on-demand workforce, the client chose Beeline’s regional hub approach to manage smaller populations of contingent workers. By utilizing the Regional VMS solution in APAC and EMEA, they now manage contingent workers across 10 Asia-Pacific localities and two in northern Europe. By increasing extended workforce visibility through unified reporting, the client now has much broader, deeper, and immediate insight into their global talent and spend.

The complexity of maintaining and expanding the client’s information technology (IT) infrastructure requires a diverse and dynamic extended workforce of highly skilled IT professionals. As its talent requirements grew, the company recognized the need for greater visibility of this workforce, as well as ways to mitigate compliance risk and rationalize their supplier base to realize cost savings. They needed an extended workforce program that could standardize and streamline sourcing, tracking, and management processes, with the ability to apply consistent metrics around the world. For the expertise and technology they needed, they turned to Beeline.

Beginning in March 2014, we worked closely with the client to determine their needs and set realistic goals for IT staffing and the vendor management system (VMS) technology to support it. Due to the complexity of the client’s business requirements—including the multinational nature of the work assignments and, consequently, the multinational sourcing of professionals to fill them—the solution design has evolved extensively since it was first implemented, to ensure that it delivers the desired business value.

The extended workforce program went live in October 2014, and Beeline VMS now provides a single source of truth for the client and IT staffing suppliers to obtain accurate data for all current and historical staff augmentation contracts. Since its inception, the program has delivered process efficiencies and facilitated supplier optimization, which has contributed to millions of dollars in cost savings. The program has improved the ability to generate reports and reduced sourcing time, providing essential visibility into non-employee worker data necessary for tracking and managing security and compliance issues. The system also tracks worker and vendor performance, providing vital insight for improving quality and operational efficiency.…