ServiceNow

Managing HR worldwide is a challenge of scale, speed, and employee experience. With more than 100,000 employees globally, a leading financial institution needed to modernize HR operations to better support its growing and diverse workforce. The goal was to improve service delivery by integrating and automating HR functions, using a digital-first approach that would increase employee engagement and streamline HR workflows across every location.

Deloitte and ServiceNow worked together to implement a comprehensive HRSD solution, integrating over 100 HR services into one unified platform. The solution was designed to work seamlessly with Workday Human Capital Management, ensuring that data remained synchronized across systems and enabling automated workflows for improved efficiency with:

Due to significant growth in the last couple of years, the client experienced increased organisational complexity and a fragmented HRIS landscape that challenged the sustainability of current HR processes and technology systems. This brought employees, managers and HR personnel challenges in the overall usability and user friendliness of their systems. With a strong desire to drive HR value and become more employee-centric, there was an urgency to revitalise HRSD and HRIS processes.

The company had already started its digital transformation journey, having previously implemented ServiceNow as an IT Service Management (ITSM) solution. To kickstart their HR transformation, they engaged Deloitte Netherlands to explore what capabilities and solutions were possible for a unified HRIS and HRSD platform. Because of the numerous geographic locations at play, they determined that Deloitte Netherlands breadth of platform knowledge and localised specialists familiar with regional regulations and requirements would provide the knowledge base to help drive the employee experience forward.

Due to significant growth in the last couple of years, the client experienced increased organisational complexity and a fragmented HRIS landscape that challenged the sustainability of current HR processes and technology systems. This brought employees, managers and HR personnel challenges in the overall usability and user friendliness of their systems. With a strong desire to drive HR value and become more employee-centric, there was an urgency to revitalise HRSD and HRIS processes.

So Tyson is on a multi-year HR transformation. We started with baby steps in 2019 when we rolled out Workday. It's a fantastic tool for us and continues to be a fantastic tool, but we really did what's called a lift and shift—where you take your previous world and you try to put it into your new world.

As one of the world’s largest suppliers of beef, chicken, and pork products, Arkansas-based Tyson Foods relies on a large and diverse workforce spread across North America and many countries. Two years after deploying Workday’s Human Capital Management (HCM) solution in the United States, Tyson Foods recognized opportunities for further efficiency gains for Human Resources (HR) staff. The company also wanted to provide faster, more convenient ways for team members—especially the 100,000-plus Tyson Foods front-line workers in processing plants and other facilities—to get HR information and support on demand. So Tyson Foods leadership and KPMG developed a wide-ranging HR Transformation program leveraging Workday along with ServiceNow.…

This global insurance company prizes innovation to drive new engagement with customers, as it looks outward to reshape its business. When their leadership turned attention inward, toward employees, it wanted a similar bold approach. As the company analyzed how its workforce accessed Human Resources through self-service, they asked, “Why not start by assuming employees were customers, with expectations shaped in their daily lives outside the workplace?” They then invited KPMG to help create a suitably ambitious solution. Teaming closely with our client, KPMG used its Powered Enterprise HR offer and the ServiceNow cloud platform to deliver the results.…

The use of KPMG Powered HR enabled by ServiceNow helped to standardize, automate and radically simplify our client’s HR service delivery worldwide. KPMG:

Using the pre-built solutions in KPMG Powered HR enabled by ServiceNow, our client has evolved a number of disparate regional human resource approaches into a single 21st century operating model. Benefits to the client include:

This national U.S. grocery retailer’s impressive portfolio includes some of the country’s most established and best known supermarkets, along with some of the most innovative and successful online grocers. More than 200,000 associates serve millions of customers each week in more than 2,000 stores and distribution centers across 20 states. The company’s financial achievement rests on the economies of scale and enterprise-wide efficiencies demonstrated by its shared-services unit, which provides back-office support to all of its retail outlets. The company asked KPMG to take this shared-services approach further, turning its vision of a single, consistent employee experience across all of its brands and locations into operational reality.

As part of an extended shared-services transformation, KPMG combined customer and user experience insight with our client’s existing investment in ServiceNow’s cloud technology, and modern delivery approaches to provide improved HR, IT, Supply Chain, and field services support to employees and vendors. KPMG:

This $40 billion national grocery retailer has strengthened its shared-services operational backbone, further positioning its scale-driven business model for success. Specific benefits include:

In 2019, the health system then known as Spectrum Health was in the process of replacing a legacy enterprise resource planning (ERP) system. Its information technology service management (ITSM) solution also needed modernization. Recognizing an opportunity to not only update technology but to transform the employee experience, the company enlisted KPMG to help envision and execute an ambitious future state. Four years, two mergers, one name change, and six key initiatives later, what is now known as Corewell Health is leading the industry in proving ServiceNow’s capabilities as a robust enterprise platform that can be used to transform back-office operations and engage employees.

In 2019, the health system then known as Spectrum Health was in the process of replacing a legacy enterprise resource planning (ERP) system. Its information technology service management (ITSM) solution also needed modernization. Recognizing an opportunity to not only update technology but to transform the employee experience, the company enlisted KPMG to help envision and execute an ambitious future state. Four years, two mergers, one name change, and six key initiatives later, what is now known as Corewell Health is leading the industry in proving ServiceNow’s capabilities as a robust enterprise platform that can be used to transform back-office operations and engage employees.