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Workday

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29 Aug 2026
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Customer stories

Workday HR customer case studies

Browse Workday customer stories and implementation case studies published by the vendor and its partners. Reported outcomes remain attributed to the organisation that published them.

Vendor-published9

Stories hosted by Workday

Partner-published7

Platform-explicit partner stories

Publishers5

Distinct source owners

Research statusReviewed

37 candidate pages checked

Published by Workday

Vendor customer stories

9 sources
01
Vendor-publishedWorkday

A common language drives greater business cohesion and consistency.

Leonardo unifies its global workforce with a common language, enhancing operational consistency, agility, and staff engagement across 150+ countries. Read the customer story.

Workday Core HCMCore HR / HRIS
Read full case studyChallenge · implementation · outcomes
01 / Challenge

Gaining the ability to flex and adapt to meet constantly evolving challenges. Workforce development is a complex and challenging task for any company working in the aerospace and defense sector. International crises and a series of socio-political developments over recent years—such as the consolidation of European defense interests—have also impacted the recruitment and retention of staff. While the cyclical nature of the labor dynamic is not unusual, the business has to be well placed to find, attract, and secure the right skills and talents in order to harness technological advances and take the lead in product and service innovation. Taking a proactive approach to this challenge is helping to underpin Leonardo’s strategic objectives.…

03 / Reported outcomes

Leonardo’s revenue is now more than €15B with a workforce of just over 53,500. The group has a clear focus on digitalization and innovation to drive growth and competitiveness and to optimize engineering, manufacturing, and procurement processes. Consequently, the company fosters intensive upskilling and reskilling programs. This helps to ensure employees are well placed to take full advantage of advances in different technologies and proactively supports the sharing of knowledge both within and beyond the business.

“Having a positive digital experience with a single source of HR data is enabling us to bridge different cultures and national borders and is helping to instill a real sense of belonging and value for everyone in the business. CIO”

02
Vendor-publishedWorkday

Benefits provider scores an HR trifecta with an achievement badge app.

See how the Workday Extend app supports Unum employee engagement, cultivates a learning culture, and facilitates talent mobility. Read Story.

Workday Core HCMCore HR / HRIS
Read full case studyChallenge · implementation · outcomes
01 / Challenge

Workday Extend helped solve a challenge the company’s talent, learning, and diversity and inclusion groups were facing. They wanted to introduce an Achievement Badge app for all employees. One goal was to acknowledge an individual’s achievements. Another was to help HR draw insights from the company’s talent pool. “We developed the app completely in-house with Extend and in partnership with Workday,” says O’Brien. “We worked closely with our IT developers, who used Extend’s new business objects and processes to build the app with some Boomerang integration flows and a mass upload capability. They also built reporting capabilities using Prism Analytics, which gives us more flexibility in getting to the badge data.”

03 / Reported outcomes

Of course, such a positive response doesn’t happen by accident. It reflects Unum’s focused effort to make its working environment appealing and helping its employees thrive. And research shows this can result in higher employee and customer retention rates, which are both factors in greater profitability.

“We wanted to build more engaging functionality and apps within Workday to meet our business needs—and do it all in-house to save time and expense. Workday Extend delivered that and more. Assistant Vice President, People and Communications Technology”

03
Vendor-publishedWorkday

Dow drives innovation and decarbonization with skills-based strategy.

Dow built a skills-based strategy, tying skills to 95% of all global job profiles and increasing career development engagement by 50% with Workday. Read the customer story.

Read full case studyChallenge · implementation · outcomes
01 / Challenge

Dow’s workforce encompasses many skills and functions. 60% of its workers are in plants, solving client problems. They’re handling experiments, and managing workflows. But Dow’s global talent processes were fragmented, lacking agility, and hindering visibility into the existing skills of its workforce. The company needed a unified view of the talent it had in-house, how it managed internal recruiting, and how that talent aligned with its long-term vision and strategic needs. This lack of clarity made it difficult to make informed talent decisions for today and tomorrow.

02 / Implementation

A unified platform for a skills-valued culture. To turn this vision into a reality, Dow needed a unified talent system that could pull skills through all its talent processes, from hiring to development. With several Workday products already deployed, including Workday Human Capital Management , adding Talent Management was an easy decision.

03 / Reported outcomes

“We knew we needed to have one system, with one skills taxonomy that allowed us to grow,” says Jason Sheffer, Associate Director of Talent Management. “Workday was a no-brainer. Now we keep our data unified so we can analyze it and make informed decisions for the business. This is especially important if we purchase more companies or expand into other regions.”

“Workday AI always keeps a human in the loop. It makes suggestions that make our jobs as leaders and managers more efficient but it does not make a decision. Associate Director of Talent Management”

04
Vendor-publishedWorkday

Forward thinkers of movement.

To fuel growth, On chose Workday’s AI platform to help move its data, processes and people forward with seamless HR, automated compensation and custom apps built with Workday Extend. Read the customer story.

Read full case studyChallenge · implementation · outcomes
03 / Reported outcomes

Forward thinkers of movement. When On saw growth on the horizon, it made a big move: choosing Workday. Now it has one AI platform to move its data, processes, and people in the right direction: forward.

05
Vendor-publishedWorkday

Hiring restaurant employees in four days with Workday Paradox.

Hamra Enterprises, a major franchiser, accelerated hiring by 70% with Workday Paradox, enabling them to hire in just four days across 200 restaurants. Read the customer story.

Workday Core HCMCore HR / HRIS
90%Managers can open and close roles right on their phone, and 90%+ of the subsequent hiring process is automated by Sam
Read full case studyChallenge · implementation · outcomes
01 / Challenge

Step One: Automated interview scheduling. To solve this challenge and take the administrative work off their managers’ plates, Hamra started with their biggest hiring bottleneck: interview scheduling. Hamra teamed up with Workday Paradox to implement Sam, an AI agent that schedules qualified restaurant employees for interviews.

02 / Implementation

Step Two: An AI-powered ATS. After two years of initial success, Hamra wanted to increase their usage of AI in the hiring process. So they continued building on their partnership with Paradox and implemented Workday Paradox Conversational ATS.

03 / Reported outcomes

Step One: Automated interview scheduling. To solve this challenge and take the administrative work off their managers’ plates, Hamra started with their biggest hiring bottleneck: interview scheduling. Hamra teamed up with Workday Paradox to implement Sam, an AI agent that schedules qualified restaurant employees for interviews.

“We saw Workday Paradox as an opportunity to lift time off the plates of our very busy managers. Human Resources Manager”

06
Vendor-publishedWorkday

Ordnance Survey: driving improvement by embracing data-driven insight.

See why Ordnance Survey trusts Workday as its enterprise cloud platform, supporting breakthrough results in HCM. See Story.

Read full case studyChallenge · implementation · outcomes
01 / Challenge

We chose Workday because we wanted to empower individuals and managers by putting the information they needed to do their jobs at their fingertips.

03 / Reported outcomes

He also highlights the number of business processes that now rely on data generated via Workday. “For example, Workday is our starting point for ensuring we get people all the resources they need to do their jobs. All data concerning hierarchy and connecting with colleagues is driven by what comes out of Workday.”

“We chose Workday because we wanted to empower individuals and managers by putting the information they needed to do their jobs at their fingertips. Shaun Ratcliffe, HR Service Delivery Lead”

07
Vendor-publishedWorkday

Putting Workday Extend to work for ourselves.

Workday on Workday team improves the project onboarding experience for our own organization with a Workday Extend app. Learn more.

Read full case studyChallenge · implementation · outcomes
01 / Challenge

App deployed: WoW Project Onboarding. The WoW Project Onboarding app provides Workday engagement managers with a centralized approach to initiate and automate traditionally manual onboarding tasks. Engagement managers now have the ability to perform all of their project onboarding tasks for new team members within the Workday application, with the Workday Extend app automatically communicating with additional systems, such as Salesforce, to accomplish the necessary tasks. This includes assignment of project consulting roles, enabling access to secure data exchange sites, and more. The app is available for every project within Workday as both a custom task as well as a new tab seamlessly integrated into the project-specific information page.

02 / Implementation

App deployed: WoW Project Onboarding. The WoW Project Onboarding app provides Workday engagement managers with a centralized approach to initiate and automate traditionally manual onboarding tasks. Engagement managers now have the ability to perform all of their project onboarding tasks for new team members within the Workday application, with the Workday Extend app automatically communicating with additional systems, such as Salesforce, to accomplish the necessary tasks. This includes assignment of project consulting roles, enabling access to secure data exchange sites, and more. The app is available for every project within Workday as both a custom task as well as a new tab seamlessly integrated into the project-specific information page.

03 / Reported outcomes

How we leverage Workday Extend. Workday engagement managers are entrusted as the gatekeepers for providing access to important information for consultants and customer account teams to begin a project. However, the existing procedures and systems used were relatively cumbersome. Administrative tasks to manage project team access and onboarding required engagement managers to perform those tasks one-by-one across multiple systems and coordinate key data exchange via email. With engagement managers handling multiple projects, this can result in issues or delays.

“Workday Extend gives us the ability to address new use cases via apps that not only deliver a secure, integrated user experience, but also utilize our extensive enterprise data sets. VP, Workday on Workday”

08
Vendor-publishedWorkday

QTS drives continuous improvement using Workday Success Plans.

QTS reduced financial forecasting formulas from 3B to 1.2B, cut compliance training tracking from an hour to minutes, and improved learning for 1,800 users. Read the customer story.

Read full case studyChallenge · implementation · outcomes
01 / Challenge

As Ragan explains, “We said to our AP leader, ‘Hey this is an area where you’re struggling; we’re gonna get some quick answers direct from the source—Workday—to help solve the challenge.’ That was via Ask-an-Expert, and they were super impressed.”

02 / Implementation

Through WSP and AMS, QTS has transformed its approach to optimization, using features such as Functional Reviews, Ask-an-Expert, and the Workday Adaptive Planning Administrator Training Kit to proactively pursue ongoing opportunities for growth.

03 / Reported outcomes

Empowering functional leads to pave their own path In particular, WSP provides the QTS team with direct access to personalized one-to-one, in-tenant guidance on configuration and adoption using Ask-an-Expert. “Ask-an-Expert empowers our functional leads to get expert guidance directly from Workday, gain knowledge and generate new ideas within their functional area. Once they have a clear understanding of how to achieve their functional goal using Workday, we engage our AMS partner to execute the change itself,” says Ragan. The result? Empowered functional leaders and visible progress toward QTS’s business goals.

“If you know what you want and what you’re doing, you’re going to AMS. But if you have something you want to be better but aren’t sure how it would look, that’s when you should go the WSP route. Senior Workday Manager”

09
Vendor-publishedWorkday

Scheduling interviews in 9 seconds with Workday Paradox.

Discover how Singtel transformed hiring, cutting time-to-hire by 75% and saving 5,000 admin hours. They now schedule interviews in as little as 9 seconds. Read the customer story.

75%Singtel reduced its time-to-hire by 75%, cutting out the administrative steps that once consumed their recruiters' time
5,000 hoursSingtel saved 5,000 hours of administrative hiring tasks after implementing Paradox
19%The platform's reminder functionality has also significantly reduced no-shows, and the rescheduling rate fell from 19% to 10%
Read full case studyChallenge · implementation · outcomes
02 / Implementation

Conversational AI puts speed back into hiring. Singtel implemented Workday Paradox Candidate Experience Agent to automate candidate screening and scheduling. Now they leverage an AI agent named SIEA that helps candidates find the right job, applies screening checks, and handles interview scheduling around the clock, with 24/7 access for both candidates and hiring managers.

03 / Reported outcomes

Conversational AI puts speed back into hiring. Singtel implemented Workday Paradox Candidate Experience Agent to automate candidate screening and scheduling. Now they leverage an AI agent named SIEA that helps candidates find the right job, applies screening checks, and handles interview scheduling around the clock, with 24/7 access for both candidates and hiring managers.

“Singtel saved 5,000 hours of administrative hiring tasks after implementing Paradox. Head of Group Strategic Resourcing and Talent Acquisition”

Published by implementation partners

Partner customer stories

7 sources
01
Partner-publishedAccenture

Accenture's HR Transformation with Workday: Embracing Gen AI

Discover how Workday helped Accenture centralize data, boost agility, and prepare for gen AI. Learn more.

Workday
Read full case studyChallenge · implementation · outcomes
01 / Challenge

By connecting data across HR, Finance, Sales, and functions—including skills, staffing, payroll, and revenue—we aligned priorities and broke down barriers. This enabled faster, smarter talent decisions. By migrating from legacy custom talent acquisition as well as learning solutions and aligned to global standards, we’re scaling rapidly in the markets and business where there is opportunity to grow.

02 / Implementation

We partnered with Workday to unleash our talent potential and prepare people for, not only a gen AI-enabled future, but for whatever is next on the horizon. Over the past four years, Workday has enabled us to continuously reinvent our business and talent models, unlock talent potential, innovate for our people, and make faster strategic decisions. Here’s how we did it:

03 / Reported outcomes

We were clear on our ‘why’ from the start: to be faster and bolder than ever before. Whether it was our ability to re-organize our operating model in weeks, pivot to a single global recruiting platform, launch gen AI-enabled performance management tools in a few months, or deploy on average 475 new features a year to our people, we are now able to move faster than ever before.

02
Partner-publishedCrossVue, LLC

140-Year-Old National Law Firm Replaces Manual HR and Payroll with a Unified Platform Across Seven States

Discover how a law firm replaces manual HR and payroll with a unified platform to enhance efficiencies and improve data integrity.

Workday
Read full case studyChallenge · implementation · outcomes
01 / Challenge

Stoel Rives had inflexible HR and Payroll systems that required manual interventions, leading to increased task completion time, and wanted to implement a more modern and best-in-class solution for their HCM and Payroll systems. Stoel Rives turned to Workday and CrossVue.

02 / Implementation

Using a Workday Launch approach with pre-configured business processes, CrossVue helped Stoel Rives achieve faster time to value with their Workday deployment while limiting risk. Knowing this would be a significant change in technology for the firm, CrossVue partnered closely with Stoel Rives throughout the implementation to test, design, and deploy Workday HCM and Payroll, delivering industry best practices and meeting Stoel Rives’ business requirements.

03 / Reported outcomes

With their Workday HCM implementation complete, Stoel Rives has enhanced their business drivers by removing manual processes, empowering HR with one comprehensive tool, improving efficiencies, and improving data integrity. The successful launch of the HR, benefits, payroll, and reporting systems has brought all Stoel Rives’ offices across the country into one cohesive system that provides more actionable real-time data and reports. They now have a full technology platform that supports processes, consolidates information better, and enables tasks to be completed quickly and efficiently, without requiring manual overrides or intervention.…

03
Partner-publishedCrossVue, LLC

National Child Welfare Leader Deploys Full-Platform Workday with Epic Integration Built in 6 Weeks — Securing Compliance for 3,000+ Employees Across Multiple States

Explore the impact of Workday deployment by a trusted national child welfare leader dedicated to improving child care and health.

Workday
Read full case studyChallenge · implementation · outcomes
01 / Challenge

The organization’s work has expanded over the years, from providing child and family care to include research-based programs and a hospital. It has also grown its geographic footprint from a single square mile established in the early 1900s to multiple locations across multiple states. With this growth comes volumes of sensitive data that need the proper architecture, processes, and systems in place for the organization’s 3,000+ employees to keep children and families’ data secure and readily available when it is needed for things like background checks, healthcare records, and more. The organization chose Workday for its full platform solution including Human Capital Management (HCM), Payroll, Finance, and Supply Chain Management (SCM).…

02 / Implementation

To successfully move the organization over to Workday, CrossVue and the organization took a strategic approach knowing the implementation would be a multi-year, multi-phase project. Phase one involved implementing SCM first, which started by building an integration to the Epic medical records system. CrossVue prototyped and built the Epic integration in approximately six weeks, an extremely quick turnaround for a pivotal piece of the SCM implementation. CrossVue then established the core elements of HCM, Finance, and Payroll to satisfy interdependencies with Procurement, Suppliers, and Inventory, all core elements of SCM.…

03 / Reported outcomes

With the completion of both phases of its Workday deployment, the organization now has a modern, cloud-based, mobile-first system that is a huge upgrade in capabilities for the entire organization. Workday’s automation features increase the speed and efficiency with which the organization operates, and it can maximize its energy and focus on providing critical services for America’s youth and families. Switching to Workday is a generational technology change, and the organization is excited to use the full platform for years to come. With CrossVue’s continued guidance and post-production services, the organization will achieve more and more value out of Workday that aligns to its long-term strategic plan.…

04
Partner-publishedERPA

ERPA | Optimizing Keystone Cooperative’s HCM Using Workday Journeys

In this Case Study we highlight how the implementation of Workday Help and Workday Journeys, in partnership with ERPA’s responsive support and customized

Workday
Read full case studyChallenge · implementation · outcomes
01 / Challenge

Despite Keystone Cooperative’s successful Workday implementation, they encountered significant challenges with post-implementation support and operational inefficiencies. These delays, combined with limited expertise and support flexibility, hindered Keystone’s ability to leverage Workday’s potential fully.

02 / Implementation

ERPA introduced weekly touchpoints to address issues in real-time, facilitated the timely deployment of Workday Help and Workday Journeys, and built comprehensive integrations for Keystone’s benefits providers.

03 / Reported outcomes

By addressing critical challenges, automating key workflows, and providing responsive, expert support, ERPA has enabled Keystone to prioritize strategic initiatives and build a self-sufficient HR infrastructure for long-term success.

05
Partner-publishedERPA

ERPA | Scaling HR Technology with Workday and ERPA – MSCI’s Success Story

MSCI, a global leader in financial services, has long relied on Workday to support its HR operations across a diverse, tech-driven workforce. But as the

Workday
Read full case studyChallenge · implementation · outcomes
01 / Challenge

Despite being an early adopter of Workday, MSCI faced increasing complexity in managing HR technology at scale. With a lean internal team, tackling large-scale Workday projects-like payroll transformation and studio integrations-required external expertise. MSCI needed a partner that could complement its self-sufficient approach while providing deep technical knowledge, flexibility, and a collaborative working style. To bridge this gap, MSCI turned to ERPA to enhance its Workday experience and ensure ongoing success.

02 / Implementation

ERPA’s tailored approach provided MSCI with the expertise, flexibility, and hands-on support needed to execute complex Workday projects while reinforcing internal self-sufficiency. From payroll transformation to Workday Studio integrations and advanced compensation, ERPA’s partnership enabled MSCI to optimize its HR technology without disrupting operations.

03 / Reported outcomes

MSCI’s first major project with ERPA was a payroll transformation. Payroll is a critical function with no room for error, and MSCI wanted to ensure a smooth transition. ERPA stepped in with deep payroll expertise to structure a seamless implementation, ensuring accuracy, compliance, and integration with third-party systems. The results? “Payroll was a tremendous success,” Fassero shared. “We’ve done at least four payrolls and our special compensation processes for the year-those have been exceptionally smooth.”

06
Partner-publishedERPA

ERPA | Why Avēsis Chose ERPA as Their Workday Support Partner

Avēsis, a dental and vision insurance provider, aimed to align their finance, procurement, and Human Resources (HR) processes within one unified system. They

Workday
Read full case studyChallenge · implementation · outcomes
01 / Challenge

Integrating a robust system like Workday across multiple areas, including finance, procurement, and HR, can be daunting for any organization. Avēsis, which operates within a complex dental and vision insurance sector, faced the challenge of supporting Workday’s vast functionalities. The company’s rapid HR deployment, followed months later by Workday Financial Management, demanded seamless coordination and specialized knowledge. Hiring a full-time staff to manage this would have been prohibitively expensive. Thus, Avēsis looked for a proficient and economically viable partner to assist with their ongoing support of Workday.

02 / Implementation

Avēsis chose ERPA as their support partner for Workday. ERPA’s experts providing tailored solutions that addressed unique challenges. Collaborative communication, proactive service, and in-depth Workday knowledge were critical components of ERPA’s approach. Steve Gearhart, an integral part of Avēsis’ strategy, implemented a broad strategy document that encompassed finance, procurement, and HR integration.

03 / Reported outcomes

Avēsis’ journey with ERPA exemplifies how a strong partnership can streamline complex systems and optimize organizational processes. ERPA’s expertise in navigating Workday, coupled with their cost-effective and relational service model, provided Avēsis with a unified and efficient operational framework. By addressing Avēsis’ unique needs and fostering a culture of collaboration and continuous improvement, ERPA has become an integral part of Avēsis’ success.

07
Partner-publishedHexaware Technologies

Workday HR Transformation for a Standalone Energy Giant

See how Hexaware powered a Workday HR transformation—cutting hiring time by ~60%, processing 750K+ applications, and reclaiming 2,500+ hours yearly.

Workday
60%View PDF Table of Contents Within a 5-month period, nearly 60% of hiring cycle time was eliminated , 750K+ applications were processed, 4,623 hires were completed, and 2,500+ manual man-hours were reclaimed annually—all within the…
Read full case studyChallenge · implementation · outcomes
01 / Challenge

Within a 5-month period, nearly 60% of hiring cycle time was eliminated , 750K+ applications were processed, 4,623 hires were completed, and 2,500+ manual man-hours were reclaimed annually—all within the early operating window of a native Workday Extend foundation.

02 / Implementation

For talent acquisition transformation, the team integrated Paradox AI and HiredScore into Workday Recruiting, introducing recruiting automation across candidate engagement, screening, and scheduling. Core HR & Service Delivery deployed a multilingual assistant across 9 languages and roughly 3,000 knowledge-base articles. Learning & Development activated Cloud Connect with 20,000+ Skillsoft courses synced into Workday, plus a phased LMS migration roadmap.

03 / Reported outcomes

The result: one connected Hire experience, engineered for pace, discipline, and long-term modernization.